Kayla joined the PayneWest Personal Insurance team in 2018 as an account manager. Her role focuses on maintaining relationships with clients and assisting them with any and all of their coverage needs or concerns. Soon after she graduated from Montana State University with a degree in consumer sciences and sociology, Kayla headed into the work force ready to gain some real-world experience and stay in Bozeman, however possible. Her previous work history includes a local adventure travel company in Bozeman as their sales director and two years with a local insurance agency.Kayla chose to get back into the insurance industry with a passion for customer service and a thirst for knowledge! Always looking to keep her brain in motion, the insurance world offered a great opportunity for Kayla to branch out into new but familiar territory. Kayla is a fourth-generation Montanan, and still lives within a 20-mile radius of her childhood home in Belgrade. Kayla is an acting advocate for local non-profits including Bridgercare and Heart of the Valley Animal Shelter as well as CASA-GAL. In her spare time, you can find her out on the river or up in the mountains with her husband, Jeff, their son, Nicholas, and their yellow Labrador, Lola. When Kayla and her family are not recreating in Bozeman, they are out in Seattle with her extended family cheering on the Seahawks! "Insurance is something everyone needs, but it's not always easily understood. I love being able to walk a client through their policy and know that I'm explaining the details in a way that resonates best with them. So much insurance terminology can be applied to everyday scenarios; it's all about knowing how that particular scenario relates to you and your coverage."