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Carrier Contacts

We’re working with our insurance carriers to find ways to assist you during the COVID-19 pandemic.

If you have damage to your property, the insurance carriers are staffed 24/7 to assist you with claims reporting and adjuster assignment.

 

Acuity

Personal 1-800-242-7666 (available 24 hours a day, 7 days a week)

 

AIG

1-800-888-2452

If you are experiencing demonstrable financial hardship due to COVID-19, you may be eligible for extended payment terms or other relief.

 

Alaska National

(208) 955-8036
(855) 454-2642

Alaska National is prepared to address mid-term endorsement requests to reduce policyholder payroll and/or receipts.

 

All Risks Ltd.

1-877-275-9578 (Personal)
1-800-366-5810 (Commercial)

To protect against the spread of coronavirus, the Accounting Team of All Risks is transitioning to a more remote way of working. During and after this transition, we are ready to service your business and will always be available through email and phone.

 

Allianz

1-800-444-6161 (Personal)
1-800-527-5787 (Commercial)

Allied
1-800-282-1446 (Personal)
1-866-322-3214 (Commercial)

 

AmTrust

1-877-528-7878

The AmTrust Work Comp Renewal Underwriting team are creating solutions such as changing payrolls, moving customers to Pay-As-You- Go (PAYO) midterm and at renewal, adding restaurant deliver payroll at no additional charge for the short term, and working with agents and insureds on flexible billing options. Additionally, they have moved to conducting audits and inspections via phone and internet only.

 

Austin Mutual Insurance

1-877-425-2467

Austin Mutual Insurance, through its affiliation with The Main Street America Group, will return approximately $16.5 million in premium to personal auto insureds.

Normal billing cycle procedures resume July 1, 2020 unless state orders are in effect mandating certain payment extension periods.

 

Berkley North Pacific Group

1-877-924-5277

Berkley Billing Contact Information:

Phone: 877-385-9114, option 1   Email: BNPDirectBillSupport@berkleynpac.com
Online Bill Pay: www.berkleynpac.com/billing/

 

Bituminous

515-223-1122
Toll Free: 1-800-383-1122

 

Capitol Indemnity

1-888-541-0481

Capitol Indemnity is complying with all states’ notices concerning cancellations, non-renewals, premium forbearance and other matters relating to insureds who are affected by this current crisis. For online bill pay, click here.

 

CIG 24/7  Claims Center

1-800-986-9974

CIG has implemented a 60-day billing grace period, beginning 3/22/20 – 5/22/20.

 

C.N.A.

1-877-574-0540
1-877-262-2727 (Claims)

To address this situation and ensure continued coverage, CNA is taking action to support our property and casualty policyholders.

 

Chartis

1-877-867-3783

 

Chubb

1-800-252-4670

Upon renewal, Chubb clients will receive a credit reflecting a 35% premium reduction for the months of April and May, with additional discounts for subsequent months, as the situation warrants.

 

Cincinnati

1-877-237-6421
1-877-242-2544 (Claims)

For questions or concerns about your bill, please contact Cincinnati to discuss payment assistance. Cincinnati Insurance and Cincinnati Casualty auto clients will receive a 15% credit per policy on their April and May premiums – pending regulatory approval. No action is required on your part to receive this discount.

 

EMC

1-800-472-2117

 

Employers

1-800-232-3085

Employers has placed a moratorium on cancelling current policies for non-compliant audits and paused the charging of non-compliance penalties. All current pending non-compliance cancellations have been rescinded.

 

First Insurance Funding

1-800-837-2511

If you have concerns about financial hardship, First Insurance Funding is committed to providing flexibility and options.

 

Great American

1-800-545-4269

As of March 19, GA are halting the generation of non-pay cancellation notices for one billing cycle in response to the COVID-19 crisis, and then will start following the respective state moratoriums.

 

Hallmark

1-871-348-1893
1-800-426-5119, ext. 91780 (Claims)

 

IAT Insurance Group

1-866-576-7971

 

Idaho State Fund

1-800-334-2370

 

Kemper

1-888-252-2799

Kemper personal auto customers who have a policy in force as of April 30 will receive a 15% credit on their April premiums in May, and personal auto customers with a policy in force as of May 31 will receive a 15% credit on their May premiums in June.

 

Liberty Mutual

1-866-951-1529
1-800-362-0000 (Claims)

For auto and home insurance customers who are negatively impacted by coronavirus, Liberty Mutual is temporarily extending payment dates and waiving fees. Additionally, they have created the Personal Auto Customer Relief Refund, which will return an estimated $250 million to our personal auto insurance customers. Please contact Liberty Mutual for assistance.

 

Main Street America

1-877-425-2467

The Main Street America Group, through its affiliated underwriting companies, will return approximately $16.5 million in premium to personal auto insureds.

 

Michigan Millers Insurance

1-800-888-1914

Addressing this concern, MMI are suspending cancellations of policies due to nonpayment of premium for those that are directly impacted. MMI will suspend the issuance of late payment notices and will not charge late payment fees.

 

Montana State Fund

1-800-332-6102

In order to give businesses additional time during this recovery, and ensure your employees remain covered, we are extending the deferment of premium payments all the way through September 30, 2020.

 

Mutual of Enumclaw

1-877-425-2580 (available 24 hours a day, 7 days a week)

Mutual of Enumclaw has flexible billing arrangements. Mutual of Enumclaw has also established a Recovery Credit for Personal Auto & Homeowners clients. You can read more about it here.

 

Nationwide

1-877-669-6877 (available 24 hours a day, 7 days a week)

Nationwide is currently reviewing hardship requests based on individual circumstances. They will continue to monitor regulators like the Departments of Insurance (DOI) and the Securities and Exchange Commission (SEC) for updates that may provide additional options to assist those who have been impacted by recent events related to the coronavirus.

 

Oregon Mutual

1-800-888-2141

 

Philadelphia

1-877-438-7459

 

Progressive

1-800-876-5581
1-800-734-8767 (Español)

If you have an active personal auto policy at the end of April, you’ll receive a credit for 20% of your April premium. Progressive is offering the same 20% credit to active personal auto customers at the end of May, and may offer additional credits in the upcoming months.

 

Pure

1-888-813-7873

Pure is making a Reduced Miles Refund to all members with regular auto policies. Subject to regulatory approval in each respective state, Pure will provide a 15% credit on all regular auto premiums for the period of time from the introduction of state stay-at-home orders until they are lifted, up to 4 months.

 

QBE (Unigard Insurance)

1-844-723-2524

 

RLI

1-800-331-4929
1-800-444-0406 (Claims)

 

Safeco

1-800-332-3226  (available 24 hours a day, 7 days a week)
1-866-472-3326 ext. 9 (Español)

For auto and home insurance customers who are negatively impacted by coronavirus, Safeco is extending payment dates and has created the Personal Auto Customer Relief Refund, which will return an estimated $250 million to our personal auto insurance customers..

 

The Hartford

Personal 1-800-243-5860
Commercial 1-800-327-3636

The Hartford has created a COVID-19 Personal Auto Payback Plan, giving auto insurance customers a 15 percent credit on their April and May auto insurance premiums.

 

Travelers

1-888-661-3938
1-877-872-8737 ext. 9 (Español)

Travelers is offering billing support to its customers and has suspended cancellation and nonrenewal of coverage due to nonpayment.  Additionally, Travelers has launched the Stay-at-Home Auto Premium Credit Program, which will automatically give U.S. personal auto insurance customers a 15% credit on their April and May premiums.

 

UFG

1-800-332-7977

Policyholders facing financial hardships caused by steps to slow the spread of COVID-19 are encouraged to call UFG’s billing office at 800-637-6309 to start a conversation.

 

USLI

1-888-523-5545

Effective May 1, 2020, USLI has resumed the issuance of non-payment cancellations except in the following states where non-payment cancellation is not yet permitted: Alaska, Delaware, District of Columbia, Georgia, Louisiana, North Carolina, Oregon, Washington, West Virginia.

In New Jersey, New York, Ohio and Oklahoma, we are offering the state-mandated grace period as noted below to those policyholders who request it. In all other states, USLI is working with those policyholders who need assistance in some form, such as a grace period, modified payment schedule or bill plan change.

 

Western National

1-800-862-6070

Western National will continue to be flexible and handle cancellation for non-payment on a case-by-case basis. In most cases, if the policyholder requests a deferment for COVID-19-specific reasons, they will defer payments for 30 days.

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