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Carrier Contacts

We’re working with our insurance carriers to find ways to assist you during the COVID-19 pandemic. Below are some of those efforts.

Acuity
Personal 1-800-242-7666 (available 24 hours a day, 7 days a week)

Alaska National
(208) 955-8036
(855) 454-2642

Alaska National is prepared to address mid-term endorsement requests to reduce policyholder payroll and/or receipts.

All Risks Ltd.
1-877-275-9578 (Personal)
1-800-366-5810 (Commercial)

To protect against the spread of coronavirus, the Accounting Team of All Risks is transitioning to a more remote way of working. During and after this transition, we are ready to service your business and will always be available through email and phone.

Allianz
1-800-444-6161 (Personal)
1-800-527-5787 (Commercial)

Allied
1-800-282-1446 (Personal)
1-866-322-3214 (Commercial)

AmTrust
1-877-528-7878

The AmTrust Work Comp Renewal Underwriting team are creating solutions such as changing payrolls, moving customers to Pay-As-You- Go (PAYO) midterm and at renewal, adding restaurant deliver payroll at no additional charge for the short term, and working with agents and insureds on flexible billing options. Additionally, they have moved to conducting audits and inspections via phone and internet only.

Berkley North Pacific Group
1-877-924-5277

Berkley Billing Contact Information:

Phone: 877-385-9114, option 1   Email: BNPDirectBillSupport@berkleynpac.com
Online Bill Pay: www.berkleynpac.com/billing/

Bituminous
515-223-1122
Toll Free: 1-800-383-1122

CIG 24/7  Claims Center
1-800-986-9974

CIG has implemented a 60-day billing grace period, beginning 3/22/20 – 5/22/20.

C.N.A.
1-877-574-0540
1-877-262-2727 (Claims)

To address this situation and ensure continued coverage, CNA is taking action to support our property and casualty policyholders.

Until June 1, 2020, CNA will:

  • Suspend all policy cancellations for nonpayment
  • Waive all late fees
  • Continue regular premium billing

Chartis
1-877-867-3783

Chubb
1-800-252-4670

Cincinnati
1-877-237-6421
1-877-242-2544 (Claims)

If you have a commercial, personal or life policy, Cincinnati’s billing associates are authorized to adjust your bill and to waive any late fees for any premium payments due between March 16 and April 30. Additionally, Cincinnati is suspending all property casualty cancellations due to nonpayment from March 16 to April 30 – or later if required by an individual state. For questions or concerns about your bill, please contact Cincinnati to discuss payment assistance.

EMC
1-800-472-2117

EMC is taking the necessary precautions to protect the well-being of our team members, agents, policyholders and communities. There is a 30 day hold on cancellations for non-payment. Late payment notices or late fees will not be issued 3/19/20 – 4/30/20 – extension of grace period during this situation. This is not a waiver of payments during this time.

Employers
1-800-232-3085

Given the extraordinary national circumstances, Employers is offering immediate relief by placing a moratorium on all billing cancellations. Additionally, all pending cancellations that were effective as of 3/1/2020 have been rescinded.

The moratorium will be re-evaluated by 4/19/2020 for alteration or extension.

First Insurance Funding
1-800-837-2511

If you have concerns about financial hardship., First Insurance Funding is committed to providing flexibility and options.

Great American
1-800-545-4269

As of March 19, GA are halting the generation of non-pay cancellation notices for one billing cycle in response to the COVID-19 crisis, and then will start following the respective state moratoriums.

Hallmark
1-871-348-1893
1-800-426-5119, ext. 91780 (Claims)

IAT Insurance Group
1-866-576-7971

IAT has made the decision to extend the Direct Notice of Cancellations (DNOC) for premium non-payments to 60 days (through June 1, 2020).

Idaho State Fund
1-800-334-2370

Kemper
1-888-252-2799

Liberty Mutual
1-866-951-1529
1-800-362-0000 (Claims)

Liberty Mutual’s billing customer service representatives will have the authority to adjust the customer’s current
bill and to waive any late fees your customer incurs after March 1, 2020. For auto and home insurance customers who are negatively impacted by coronavirus, Liberty Mutual is extending payment dates and waiving fees. Please contact Liberty Mutual for assistance.

Main Street America
1-877-425-2467

If you have been financially impacted by the coronavirus (COVID-19), The Main Street America Group is accepting 30-day payment extension requests until April 10, 2020. This means, if requested and approved, premium payments currently due will be suspended for up to 30 days.

Michigan Millers Insurance
1-800-888-1914

Addressing this concern, MMI are suspending cancellations of policies due to nonpayment of premium for those that are directly impacted. MMI will suspend the issuance of late payment notices and will not charge late payment fees. This suspension will begin immediately and end at 11:59 pm EST, Thursday, April 30, 2020.
Montana State Fund
1-800-332-6102

Over the next 30 days, Montana State Fund will ensure no policy is canceled. They will extend any debt or payment due and will work with each of client impacted by COVID-19 business closures or interruption beyond this time.

Mutual of Enumclaw
1-877-425-2580 (available 24 hours a day, 7 days a week)

Mutual of Enumclaw has flexible billing arrangements. Late fees will be waived beginning Fri, 3/20/20 and continue through 5/20/20.

Nationwide
1-877-669-6877 (available 24 hours a day, 7 days a week)

Nationwide is currently reviewing hardship requests based on individual circumstances. They will continue to monitor regulators like the Departments of Insurance (DOI) and the Securities and Exchange Commission (SEC) for updates that may provide additional options to assist those who have been impacted by recent events related to the coronavirus.

Oregon Mutual
1-800-888-2141

Philadelphia
1-877-438-7459

Progressive
1-800-876-5581
1-800-734-8767 (Español)

Starting April 1, 2020, Progressive will waive late fees and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020.

QBE (Unigard Insurance)
1-844-723-2524

RLI
1-800-331-4929
1-800-444-0406 (Claims)

Safeco
1-800-332-3226  (available 24 hours a day, 7 days a week)
1-866-472-3326 ext. 9 (Español)

For auto and home insurance customers who are negatively impacted by coronavirus, Safeco is extending payment dates and waiving fees.

The Hartford
Personal 1-800-243-5860
Commercial 1-800-327-3636

Travelers
1-888-661-3938
1-877-872-8737 ext. 9 (Español)

Travelers is offering billing support to its customers who are financially affected by the actions being taken to reduce the spread of COVID-19.

UFG
1-800-332-7977

Policyholders facing financial hardships caused by steps to slow the spread of COVID-19 are encouraged to call UFG’s billing office at 800-637-6309 to start a conversation.

USLI
1-888-523-5545

USLI is immediately offering a 30 day extension. USLI is advising that the policyholder may still receive a cancellation notice but that they will fully reinstate with no lapse in coverage if payment made within the 30 grace period. For Oregon, they are not issuing any notices at this time; Policyholders have until April 23rd to make any payments owed without concern of cancellation.

Western National
1-800-862-6070

Western National will continue to be flexible and handle cancellation for non-payment on a case-by-case basis. In most cases, if the policyholder requests a deferment for COVID-19-specific reasons, they will defer payments for 30 days.