Auto · Home · Life · Business · and more...   Go

PayneWest Post

Passion Is Contagious

By Kyle Lingscheit


What is passion? Passion is a strong feeling of enthusiasm or excitement for something or about doing something.

Have you ever noticed someone who was totally passionate about what they are doing? Their enthusiasm and excitement becomes contagious. You can feel it. When you meet somebody who is passionate about what they do, it definitely shows. We have many, many examples of people that are passionate about what they do right here at PayneWest Insurance. We see these examples every day in our 3 C’s.

We see people that go out of their way to make sure our clients are supported. Whether it be a claim resolution, risk management challenge or a billing problem, we have colleagues that go above and beyond to assist. They tackle these issues with a passion and our clients know this.

Client interaction is not the only time that we see displays of passion. We also see many examples of our colleagues stepping up to assist their co-workers in their time of need. With over 760 employees, there is always someone that is suffering from a personal loss, medical issue or just going through a tough time. When this happens, their coworkers go above and beyond to do whatever they can to provide assistance. We see it time and time again. Our people do care and are passionate about taking care of others.

We also see many examples of how passionate our colleagues can be when they get involved in community activities. We have example after example of colleagues that are truly making a difference in their communities each and every day. We are constantly looking for ways to make a difference and to give back to the communities that we serve—and we do make a difference.

As you can see, our 3 C’s align very well with people that are passionate about helping others in many, many ways. I see the passion every day from our tremendous colleagues, and that’s what makes me so proud to be a part of PayneWest. You could say I’m passionate about all things PayneWest.


2019 Top VTO User

Lorraine Firth (Bend, OR) is passionate about the PayneWest VTO program. In 2019, she served as the VTO advocate in her office, encouraging colleagues to get involved in their community. She did such a good job that the Bend office was the top volunteering office in our company! In addition, to helping coordinate her colleagues, Lorraine was also able to use her VTO time to help as a director for a Young Women’s Camp, Camp Esther Applegate, on the Lake of the Woods in Oregon. At the camp, Lorraine worked with more than 300 young women in leadership development, teaching them survival skills, archery and kayaking. When asked by other volunteers if she was taking vacation to volunteer at the camp, they were surprised and impressed, “They couldn’t believe that my company gives me time off to volunteer. It was a pretty amazing experience.”

“This was taken at the end of camp when all the girls put a sticky note on the mirror of a positive aspect of themselves, and then we took pictures in front of the mirror. It was a pretty emotional event for all of them, they were crying all over the place. Happy tears of course! Some of the girls had never had words of their strengths spoken about them, so it was very humbling to be a witness of this event.”


Certificates and Designations

  • Isabel Barichievich, Transportation Risk and Insurance Professional (TRIP)
  • Ashli Carlson, AHIP Disability Healthcare Professional Designation (DHP)
  • Michelle Clark, Associate in General Insurance (AINS)
  • Mark Detrick, Small Business Coverage Specialist (SBCS)
  • Patty Kercher, Management Liability Insurance Specialist (MLIS)
  • Audrey Shaw, Small Business Coverage Specialist (SBCS)
  • Becky Shinn, Management Liability Insurance Specialist (MLIS)
  • Nicole Steinborn, Certified Insurance Service Representative (CISR Elite)